ABOUT ME

Like many instructional designers, I discovered the field by accident. I learned that instructional design requires research, analysis, design, writing, collaboration and problem solving. Building and applying this interdisciplinary combination of skills continues to fuel my passion to create compelling, effective learning products.

It has also led me to a wide variety of employers, including a large HMO, a very small non-profit trade association, a small-ish SaaS corporation, and now for clients as a freelancer. My professional background is invaluable for working with different clients and meeting their specific needs. A project's available time, budget, existing resources, content/learning management systems and client expectations are all key to delivering products that meet client needs and exceeds client expectations.

FURTHER SKILLS AND EXPERIENCE

QUALITY IMPROVEMENT AND ASSURANCE

HTML5 Compliance

Updated more than 80 legacy courses developed with Articulate Storyline to comply with HTML5 standards. Revised all courses to meet technical requirements and corrected editing and design errors. Tested all courses in LMS staging and production with multiple browsers and devices. With team, solved multiple performance problems during LMS re-implementation.

Diversity & Inclusion Representation Survey

Performed content analysis of all active elearning courses for a large corporation. Documented frequency and quality of representation of gender, ethnicity, age groups, body types and disability within each course. Identified potentially problematic/stereotyped content to be evaluated by the content owners for possible changes. Developed and delivered a final report that includes a summary of representation levels in the courses and recommendations for increasing representation over time.

Performance Support Website

Built and continually improved learning and performance support site, resulting in 220% increase in site activity. Increased and improved content on site by creating and implementing a streamlined, effective video development process that doubled productivity.

CMS AND LMS SELECTION AND IMPLEMENTATION

Madcap Flare

Led help system CMS search, and presented findings and recommendations to senior executives. With technical writer, designed and implemented help system CMS.

Remote Learner

Co-researched and co-wrote RFP for LMS to meet data and program management needs for rapidly growing education programs.

Adobe Connect

Co-led implementation of Adobe Connect, solved technical problems, managed user database, and tested elearning functionality.

LEARNING PROGRAM DEVELOPMENT AND MANAGEMENT

Electrician Education Programs

Managed 2,500 hours of curriculum for four distinct education programs comprised of elearning, instructor-led webcast and classroom courses, and home-study books and DVDs
Worked with 14 SMEs to develop, update, and maintain more than 2,000 hours of curriculum that is engaging, relevant, and interactive and complies with all California regulatory requirements to ensure enrolled students can earn continuing education credits upon successful completion of courses
Identified topics of interest to electricians for which training from competitors did not exist
- Developed interactive, HTML5-compatible elearning courses about these topics for continuing education programs
Developed teaching material packages for electrical training organizations and providers
Managed remote team: three direct reports and 15 to 20 part-time indirect reports
Through matching staff skills with project needs, assessing status of all projects and revising, based on continually changing organizational priorities, assigned and managed all curriculum and related program improvement projects for a multi-year schedule
Worked collaboratively and cross-functionally with internal departments and external vendors to ensure quality of education programs and products for all customers, including students and instructors

Education Programs Revenue Growth

With core team of four individuals, developed and manage Get Wired! Connect to Learning, a four-year electrician trainee blended learning program that grew more than 800% in six years. Doubled overall education programs revenue through developing and implementing innovative courses in multiple media formats in four years.

SOFTWARE EXPERTISE

Adobe: Acrobat, Audition, Captivate, Dreamweaver, Illustrator, InDesign, Photoshop, Premier Pro

Articulate Storyline, Rise

eInstruction ExamView

Madcap Flare

Microsoft: Office, Sharepoint

Pendo

Techsmith Camtasia

EDUCATION

Instructional Design Certificate (master's level) - San Diego State University

Master's of Journalism - University of Missouri

Bachelor's of History, California State University Chico

About: Services

My freelance work is primarily focused on elearning, performance support and VILT and blended learning. But, I have also completed a variety projects related to learning program development and management and program and product improvement and administration.